Terms and Conditions mbi77 — Complete Platform Usage Guide

1Acceptance of Terms and Conditions

Welcome to mbi77. By registering an account, accessing, or using any part of the mbi77 platform — whether via the website or mobile app — you hereby agree to be fully bound by the Terms and Conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and mbi77 as the platform operator ("Company"). If you do not agree with any of the terms stated herein, you are advised not to use our platform.

By continuing to use the mbi77 platform after any amendments to these Terms and Conditions, you are deemed to have read, understood, and accepted all changes made. It is your responsibility to review this document from time to time to stay informed of the latest terms in effect.

2Member Eligibility

To be eligible to register and use the mbi77 platform, you must meet the following eligibility requirements without exception:

• You must be at least 18 years old at the date of registration. mbi77 strictly prohibits the use of the platform by any individual under the age of 18.
• You must be an individual registering in a personal capacity, not as a representative or agent on behalf of any other party.
• You are not located in a country or territory where the use of mbi77 services is prohibited under local law.
• You have never been banned or suspended from using any online gaming platform operated by mbi77 or its affiliated companies.
• You register with truthful, accurate, and complete information — not using a false identity or another person's identity.

Mbi77 fully supports youth protection programs and actively collaborates with relevant authorities to prevent underage access to online gaming platforms. If you are aware of anyone underage using this platform, please contact our support team immediately.

3Account Registration

Each member is only permitted to hold one (1) account only at mbi77. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being terminated without refund of remaining balances.

During the registration process, you are required to provide accurate and truthful personal information, including:

• Full name as stated on a valid government-issued identification document (MyKad or passport)
• Exact date of birth
• An active mobile phone number that can be reached
• A valid and active email address
• A Malaysian bank account in your own name

Mbi77 conducts an identity verification process (KYC — Know Your Customer) for all new members. You may be required to upload a copy of your identification document, bank statement, or other supporting documents at any stage. This process is to protect your account security and ensure regulatory compliance.

It is your responsibility to ensure your account information is always up to date. If your phone number, email address, or banking details change, please update them via account settings or contact our support team.

4Deposit & Withdrawal

Mbi77 supports a wide range of payment methods suited for Malaysian users, including FPX, online bank transfers, and local e-wallets. All financial transactions are processed through secure payment channels protected with 256-bit SSL encryption.

Deposit Terms:

• Minimum deposit is RM10 per transaction.
• All deposits must be made from a bank account or e-wallet registered in the member's own name.
• Mbi77 does not accept third-party deposits. Deposits received from unknown sources will be returned.
• Deposits are typically credited to your account instantly or within no more than 5 minutes under normal circumstances.
• If your deposit has not been credited within 30 minutes, please contact customer support with proof of transaction (receipt or screenshot).

Withdrawal Terms:

• Minimum withdrawal is RM30 per transaction.
• All withdrawals will be processed to the bank account or e-wallet that has been registered and verified in the member's name.
• Withdrawals to third-party accounts are strictly prohibited.
• Withdrawal processing times range from 15 minutes to 24 hours depending on the payment method and the time the request is submitted.
• Mbi77 reserves the right to withhold withdrawals until the KYC process is complete for unverified accounts.

5Bonus & Promotions

Mbi77 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and exclusive offers for VIP members. All bonuses are subject to specific terms stated in the relevant promotion's terms and conditions.

• All bonuses carry a rollover/wagering requirement that must be met before a withdrawal can be made. The specific wagering requirement for each bonus is stated on the respective promotions page.
• Bonuses are for the personal use of the member only and cannot be transferred to another member.
• Mbi77 reserves the right to void any bonus suspected of being obtained through fraud, abuse, or a breach of promotion terms.
• Every promotion has a set validity period. Bonuses not used within the validity period will expire automatically.
• Using more than one account to claim the same bonus is prohibited and will result in the termination of all associated accounts.
• Mbi77 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

6Game Rules

All games available on the mbi77 platform are operated in accordance with the individual game rules established by the respective game providers. By playing at mbi77, you agree to comply with all such rules.

• The outcome of all games is final once the round or game session ends. No appeals may be made against valid game results.
• All slot and table games use a Random Number Generator (RNG) certified by an independent audit body to ensure complete fairness.
• Any technical disruption or system failure during gameplay will be resolved in accordance with mbi77's technical disruption policy. In most cases, wagers will be refunded.
• The use of automation software, bots, or any third-party tools to play is strictly prohibited and will result in immediate account termination.
• Mbi77 reserves the right to void winnings obtained through exploitation of software bugs or known system vulnerabilities.

For Live Casino games, additional rules of conduct apply regarding interactions with dealers and other players. Rude behaviour, threats, or inappropriate language may result in a ban from the Live Casino section.

7Account Security

Your account security is a shared responsibility between you and mbi77. We provide the latest security infrastructure, but you must also take appropriate steps to protect your account.

• You are solely responsible for keeping your mbi77 account password confidential. Do not share your password with anyone, including family members.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols — and change it regularly.
• Enable two-factor authentication (2FA) on your account — this is strongly recommended for an extra layer of protection.
• Do not access your mbi77 account over unsecured public Wi-Fi networks.
• Always log out of your account after using the platform, especially on shared devices.

If you suspect your account has been accessed without authorisation, contact the mbi77 support team immediately for a temporary account suspension pending a security investigation.

8Privacy and Data Protection

Mbi77 is committed to protecting the privacy and security of all members' personal data. The collection, processing, and use of your personal data is governed by the mbi77 Privacy Policy, which forms part of this agreement.

• Your personal data is used solely for account management, transaction processing, identity verification, and service improvement purposes.
• Mbi77 will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law.
• All personal data is stored on secure servers with full encryption. Access to data is restricted to authorised personnel only.
• You have the right to request access to your personal data, correct inaccurate information, or request deletion of your data under applicable terms.

For more information on how mbi77 handles your personal data, please refer to the Privacy Policy ours.

9Responsible Gaming

Mbi77 believes that online gaming should be a fun source of entertainment, not a cause of stress or financial hardship. We are committed to promoting healthy and responsible gaming practices among all our members.

• Mbi77 provides daily, weekly, and monthly deposit limit tools that you can set yourself through your account settings.
• A session time limit option is available to help you control the amount of time spent on the platform.
• A self-exclusion option — either temporary or permanent — can be activated if you feel you need to stop playing for a period of time.
• Mbi77 provides links to professional support resources for individuals experiencing gambling-related problems.

10Account Termination and Suspension

Mbi77 reserves the right to suspend or terminate the account of any member at any time if there is a breach of these Terms and Conditions, including but not limited to the following situations:

• Registration using false information or another person's identity
• Multiple account ownership
• Fraud, money laundering, or other illegal activities
• Abuse of the bonus or promotion system
• Use of bots or automation software
• Abusive behaviour or threats directed at staff or other members
• Age requirement violation (under 18 years old)

In cases of termination due to a breach of terms, mbi77 reserves the right to forfeit any remaining balance in the account, including outstanding wins. For terminations on other grounds, the actual fund balance (excluding bonuses) will be returned to the member after all reviews are completed.

You may also close your own account at any time by contacting the mbi77 support team. Account closure requests will be processed within 3 business days.

11Limitation of Liability

To the extent permitted by applicable law, mbi77 shall not be liable for any direct, indirect, consequential, or incidental losses arising from the use of our platform, including:

• Financial losses resulting from game outcomes
• Service disruptions due to system maintenance or circumstances beyond our control
• Financial losses resulting from unauthorised access to your account by a third party due to your own negligence
• Technical errors or internet connection disruptions on the user's end

Mbi77 operates on an "as is" basis and makes no guarantee that the platform will be entirely free from technical disruptions. However, we are committed to minimizing downtime and resolving any technical issues as quickly as possible.

12Amendments to Terms and Conditions

Mbi77 reserves the right to modify, update, or amend these Terms and Conditions at any time based on operational needs, legal compliance requirements, or service improvements.

Any significant changes will be communicated to members through one or more of the following channels:

• In-app or mbi77 website notifications
• Email to your registered email address
• Announcements on the homepage or news section of the platform

Continued use of the mbi77 platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the changes made, you may close your account by contacting our support team.